Memberships are healthcare service packages, not insurance. Care remains subject to clinical need. Exact fees and covered members are shown before payment. Read membership terms.
Each plan lists its consultation allowances, eligible member rates and covered members. Read the benefit details for limits, reset periods and doctor or specialty restrictions. Benefits are not the same for every plan.
When does my membership become active?
Choose a plan, sign in to your patient account and complete payment. Coverage activates when the hospital confirms full payment and the membership term is valid. Your portal shows the current status and dates.
Can I cover my family?
Family plans show the included and maximum number of members, plus any additional-member fee. The primary adult selects eligible members from their family group in the patient portal.
How do consultation limits work?
Allowances are either per covered member or shared across the membership. Your plan states whether they reset each calendar month or calendar year. View remaining benefits in the portal.
Do I need a membership to use the portal?
No. Patients can use the portal for appointments, reports and prescriptions without a paid membership. Paid benefits apply only to eligible active membership coverage.
How do renewal, cancellation and refunds work?
This is a one-time purchase for the term shown; it does not automatically renew or charge again. Fees are non-refundable except as required by law or explicitly stated in the applicable plan terms. Contact the hospital about renewal, cancellation or refund eligibility.